mandala website terms & conditions
terms and conditions
Welcome to the Mandala Wellness website www.mandala-wellness.com.vn (the “site”). By accessing this site, you agree to be bound by the terms and conditions below (the “terms”). The terms constitute a legal agreement between Mandala Wellness, Mandala Juice (collectively “us” or “we”) and you that governs your use of our products, services and the site. If you do not agree to all of the terms, please do not use the site.
changes to the site
We may at any time terminate, change or suspend any aspect of the site including but not limited to content, prices, features or hours of availability. Mandala Wellness may impose limits on certain features of the site or restrict your access to part or all of the site without notice or penalty. Your use of our site following any such change constitutes your agreement to follow and be bound by the terms as changed. If any change is unacceptable to you, your only recourse is to terminate your use of the site.
You agree that you will not use the site to: (a) stalk, harass or harm another individual, or (b) pretend to be anyone, or any entity, you are not, or (c) violate any local, national or international law, or (d) use this website to defame or libel Mandala Wellness its employees or other individuals or acting in such a way that brings into disrepute the good name of Mandala Wellness and Mandala Juice, or (e) upload files that contain viruses that may cause damage to the property of Mandala Wellness or Mandala Juice or the property of other individuals.
We endeavor to have our products displayed on the site available while supplies last or ingredients are available in the market. In some cases, products or services on the site may not be available. The prices displayed at the site are quoted in Vietnamese Dong and are valid and effective only in Vietnam.
By agreeing to Mandala Wellness Terms & Conditions you guarantee the following:
You are not pregnant and breastfeeding.
You do not have any health concerns which would be contradicted by this detox cleanse program.
You are aware the juices need to be consumed within 2 – 3 days from the date of production. The date of production and expiry are noted on the juice bottles.
You are aware that juices require constant refrigeration upon delivery.
Some natural ingredients in our juice, such as pomelo may interfere with the way your medication works.
Ensure that your doctor has approved your participation of a juice cleanse prior to purchasing.
We do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children. You are aware that children under the age of 12 months are to be given either breast milk or infant formula and Mandala kids juices are given to children older than 12 months of age.
We pride ourselves on our relationships with local farmers & fresh produce to ensure you get the best possible product we can deliver. Due to the large amount of quantities of produce needed daily to manufacture our product everyday, sometimes external factors out of our control (i.e. weather affecting crops, seasonal shortages) can affect our production schedule, which may in turn affect your order. If this occurs, our Customer Service team will contact you to arrange for alterative juices to be added to your order.
food safety and allergens
Please be aware that the consumption of undercooked or raw food could potentially affect your health. We strongly encourage our customers to do proper research before consuming raw or undercooked food and juices. By choosing and accepting delivery of our goods, you waive all liability from Mandala. Our products may contain peanuts, nuts, peanut oil, and other items that are known to cause allergic reactions in certain individuals. If you let us know of your condition, we will do our best to accommodate your needs, but we cannot guarantee absolute absence of the said allergens. By consuming our products voluntarily from our online website, you accept the medical and legal implications of consuming the said allergens.
From time to time, we may permit the posting of third-party content. You are solely responsible for content you provide to us to be published on our site (“your content”), and we act as a passive conduit for the distribution and publication of your content. We do not claim any ownership rights in or to your content. However, we reserve the right to remove your content if we believe your content may create liability for us or for any other reasonable purpose.
Certain names, logos, and other materials displayed on our site and in connection with our services constitute trademarks, tradenames, service marks or logos (“marks”) owned or registered by us or by other third parties. Ownership of all such marks and the goodwill associated therewith remains with us or those other third parties. Your use/misuse of the trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. Mandala Wellness reserves all its rights to enforce its intellectual property rights to the fullest extent of the law.
copyrights and restrictions on use
The content on our site (“our content”), including without limitation, text, databases, software, code, music, sound, photos, and graphics, is copyrighted by us and/or our licensors under Vietnam and international copyright laws. Our content may not be copied, modified, reproduced, republished, posted, transmitted, sold, offered for sale, or redistributed in any way without our prior written permission and the prior written permission of our applicable licensors, with the sole exception that one copy may be downloaded onto a single computer for your personal, noncommercial use.
disclaimer of warranties
This site, its contents, functions and all information, products and services contained in or offered through this site are provided on an ‘as is’ and ‘as available’ basis without representations or warranties of any kind. Mandala Wellness does not warrant that this site or its contents will be complete, accurate, timely, uninterrupted, secure or error free, or that defects will be corrected. All information on the site is subject to change without notice.
We may, in our sole discretion, terminate your use of the site without prior notice if we believe that you have violated or acted inconsistently with the letter or spirit of these terms. Further, you agree that we shall not be liable to you or any third party for any termination of your access to our site.
limitation of liability
In no event will we or our employees, directors, parents, subsidiaries, affiliates, agents or licensors be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses (even if such parties were advised of, knew of or should have known of the possibility of such damages), resulting from the use of or inability to use the site or any other matter relating to the site. Further, we shall have no liability or any responsibility whatsoever for any loss suffered caused (whether negligently or otherwise) by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this site. If you choose to download material from this website you do so at your own risk.
From time to time we may request information from you. We are committed to protecting any personal information that you may provide to us. For certain pages on our site, you may be asked to create a password-protected account. If one is created, you are solely responsible for the security of your password.
disclosure of personal information
We may disclose your personal information as may be required by governmental or regulatory entities in response to regulatory inquiries in connection with investigations or to comply with applicable law, rules, regulations, or other legal processes. We may also disclose information about you if we determine that disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance. We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms of service or protect our operations or users. In the event of a reorganization, merger, or sale of our company we may transfer to the relevant third party any and all personal information we collect.
Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, or will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Mandala Wellness and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, and publication, broadcast and posting without further reference or payment to you.
cancellation and refund policy
All sales are final and no exchanges or refunds are accepted. If you would like to make a change in your order, we must be notified at least 12-hours in advance before delivery.
If you have any questions or queries in relation to this website or these Terms and Conditions, please contact us (our contact details are set out on our Contact Us page).
delivery & returns
We will deliver straight to your home or workplace.
Delivery is available to metropolitan areas in Ho Chi Minh City only. Whilst we endeavor to deliver to all areas in Ho Chi Minh City, we rely on the service of external courier companies, and we cannot promise delivery everywhere due to the sensitive nature and perishability of our product.
To be eligible for delivery, there is a minimum of 1 juice pack per delivery.
If you have ordered a detox cleanse (1, 3 or 7-days), your juices will be delivered in multiple installments to ensure the freshest product possible.
We strive for accurate delivery times, however delivery times may be delayed due to unforeseen road delays.
Orders must be received a minimum of 24 hours prior to your delivery date and time. The actual delivery time is dependent on your location and order.
If the product is purchased via online and the product is spoilt upon delivery, we take no responsibility in refunding or replacing the delivered product. You accept the responsibility when purchasing the product that our products are fragile and must be refrigerated after the product has been delivered.
If you are not home at the time of delivery, the order will be left by the courier at your own risk.
If you have arranged a pick up of your juice order, if you do not pick up your juices within 48 hours of your specific pick up date, you will not be refunded for your order.
The deposit for every juice order is expected to be paid in full prior to or upon delivery.
The full amount of the deposit will be refunded to you in cash once all the empty juice bottles and crates or boxes ordered and delivered have been returned back to us.
If only some of the juice bottles or crate/box are returned, the cost of 20,000 VND per each item not returned will be deducted from the deposit amount.
If none of the items delivered are returned, the full deposit amount will be lost.